{"id":119786,"date":"2025-06-16T19:05:32","date_gmt":"2025-06-16T18:05:32","guid":{"rendered":"https:\/\/pointblanknews.com\/pbn\/?p=119786"},"modified":"2025-06-16T19:05:32","modified_gmt":"2025-06-16T18:05:32","slug":"regulator-demands-answers-as-air-peace-faces-refund-probe","status":"publish","type":"post","link":"https:\/\/pointblanknews.com\/pbn\/news\/regulator-demands-answers-as-air-peace-faces-refund-probe\/","title":{"rendered":"Regulator Demands Answers As Air Peace Faces Refund Probe"},"content":{"rendered":"<div style=\"text-align: justify;\">By Daniel Adaji<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited over a flood of complaints alleging the airline failed to refund passengers for cancelled flights.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">In a statement shared with Pointblanknews.com on Monday, Ondaje Ijagwu, Director of Corporate Affairs, said, \u201cThe Commission has received a deluge of consumer complaints from across the country relating to the non-refund of ticket fares, even in instances where the airline had cancelled its flight operations.\u201d<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">The FCCPC warned that Air Peace\u2019s actions may violate Sections 130(1)(a), 130(1)(b), and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018, which guarantees the right to timely refunds when service providers fail to deliver prepaid services.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">These sections, the Commission said, \u201censhrine the principle of fair dealing and safeguard consumers against unfair, unjust, or unreasonable practices.\u201d<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Citing Sections 32 and 33 of the Act, the FCCPC issued a formal summons to Air Peace dated June 13, 2025. The airline is expected to appear before the Commission at its Abuja headquarters on Monday, June 23.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Specifically, Section 33(3) of the FCCPA mandates full compliance with such summons, warning that failure to do so attracts \u201csevere sanctions including fines or imprisonment.\u201d<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">To aid its investigation, the Commission directed Air Peace to submit key documents: A complaint log for refund requests over the past 12 months; complete records of processed refunds to date; a list of all cancelled flights across its domestic and international routes in the last year as well as evidence of remedial steps taken to reduce hardship for affected passengers.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">This refund probe comes months after a separate inquiry launched in December 2024, in which the FCCPC accused the airline of \u201cexploitative ticket pricing,\u201d particularly sharp fare increases for advance bookings on domestic routes. Air Peace responded to that probe by filing a lawsuit aimed at stopping the Commission from continuing its investigation.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">However, the FCCPC clarified that \u201cthis is an entirely different matter.\u201d<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Reaffirming its commitment, the Commission stated, \u201cWe remain committed to enforcing the FCCPA and holding service providers accountable. Consumers, including airline passengers, must be protected from exploitative or unfair market practices.\u201d<\/div>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><!-- AddThis Related Posts generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>By Daniel Adaji The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited over a flood of complaints alleging the airline failed to refund passengers for cancelled&hellip;<!-- AddThis Advanced Settings generic via filter on wp_trim_excerpt --><!-- AddThis Share Buttons generic via filter on wp_trim_excerpt --><!-- AddThis Related Posts generic via filter on wp_trim_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":119787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-119786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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