In the face of the coronavirus pandemic and the resulting lockdown, Prudential\u00a0Zenith Life Insurance\u00a0is rolling out a range of services to help\u00a0customers cope with the lockdown.<\/p>\n
The new services include a range of\u00a0additional COVID-19 insurance cover enhancements,\u00a0without additional premium charges, and a waiver for \u2018pandemic\u2019 exclusions as contained in its policy language.<\/p>\n
In line with the recent pronouncement of the federal government, the company will be temporarily locked down and has therefore set up a dedicated claims team with remote working capabilities, to enable customers make and receive claims virtually.<\/p>\n
According to the statement from the insurance company,\u00a0the claims procedure will be simplified to allow customers make claims through the WhatsApp channel.<\/p>\n
This development makes it possible for customers to buy insurance products without any physical interface with sales personnel or visit to a physical branch.<\/p>\n
<\/p>\n
Commenting on the changes, Prudential Africa CEO Matt Lilley said, \u201cwe realise this is a worrying time for everyone and we want to reassure you that protecting the health and wellness of our customers, employees and partners is our primary concern.<\/p>\n
\u201cAt Prudential, we have been delivering promises for over 170 years and this time will be no different. I am proud of the measures we are announcing today and I know that they will provide our customers additional peace of mind.\u201d<\/p>\n
He added that the waiting periods for new cover have been reduced, and the company is providing additional training and incentives to sales personnel to continue providing advice and access to insurance, even as they work remotely.<\/p>\n
He encouraged Nigerians to stay safe and adhere to the directives from the Ministry of health, Nigerian centre for disease control (NCDC) and other relevant authorities.<\/p>\n
\u201cWe are going to get through these trying times together\u201d he assured.<\/p>\n","protected":false},"excerpt":{"rendered":"
In the face of the coronavirus pandemic and the resulting lockdown, Prudential\u00a0Zenith Life Insurance\u00a0is rolling out a range of services to help\u00a0customers cope with the lockdown. The new services include…<\/p>\n","protected":false},"author":1,"featured_media":72612,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-72611","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\n