recently upgraded its Mobile Banking app.Over the past few weeks following the upgrade, social media sites
including Twitter, Instagram and even Facebook have been agog with
excellent comments about the ambiance, functionality, and versatility of
UBA’s revamped mobile app.
The latest of such glowing reviews came last weekend, from a Former
Minister of Aviation, Mr. Osita Chidoka, who on his social media
handles, gave kudos to the bank for introducing lots of exciting and
interactive features to aid banking while allowing customers to perform
unlimited transactions from the comfort of their mobile phones.
Chidoka, a former Corps Marshal and Chief Executive Officer of the
Federal Road Safety Corps, pointed out that the bank put into play its
experience as an institution with several decades of operations as well
as modern technology to come up with a revamped app worthy of emulation
by other financial institutions some of which he mentioned in his post.
In his words; “UBA surprised me with a massive improvement on their app.
I used to consider them the sleeping giant of Nigerian banking. I
thought they had great brand equity and name recognition. UBA combined
the savvy feel of a new generation bank with the history of a legacy
bank. As I opened their mobile app today, I couldn’t help but give them
a high five. The app is beautiful, the user interface is great,
navigation is seamless and the need to go to a branch is reduced for
small users like us.”
While urging other banks to borrow a leaf from UBA’s move, Chidoka
continued, “As a customer, I have always challenged the banks on their
slow adaptation to change and weak emphasis on improving customer
experience. I pray UBA pushes forward in this direction and continues to
surpass itself. Sooner than later disruptive online banks will change
the face of banking in Nigeria, hence the need for constant innovation
by the industry.”
Some Nigerians like Maduka Vivian, who reacted to his post also praised
the app, saying “UBA app is simply the best, you can even generate
receipts for transactions done long ago.” Another user, Tayo Agbeh,
said, “UBA is taking their rightful position in the industry. I’m quite
sure the bank will sustain the lead”, while Felix Okechi Oguike, who was
impressed by the glowing tributes quipped, “I guess I’ll try this app; I
have heard many testimonies; I need to partake in the flock.”
For another user, Thankgod Nweke, the revamped UBA mobile app would put
other banks on their toes. He remarked, “It’s rather a challenge for
other banks in Nigeria. UBA has shown in recent times that they are big
and getting bigger with a whole lot of transformation in that bank. I
concur fully to your observation even as I look forward to more height
and happiness in the faces of their staff and services.”
Group Head, Digital Banking, UBA, Sampson Aneke, who spoke recently
about the new features of the upgraded mobile app, said UBA as a
listening institution, aims to provide the best value possible for its
customers through a more interactive, user-friendly interface that makes
available a myriad of opportunities from the comfort of customers’
homes.
He explained that the new mobile app will now prompt users to use their
device enabled biometrics, adding that the menu has been reduced and
divided into sub-menus to enable users to view Transaction History, Net
worth, Trends amongst others at a glance. “With the new interface, the
user can now see all the transfer options including the saved
beneficiary option at a glance, and can even order food for delivery via
the app,” he said. Customers who subscribe to the lifestyle offering
Operating in 20 African countries and globally in the United Kingdom,
the United States, and France, the United Bank for Africa has a strong
record of supporting its communities, through challenging times.