said that excellent service delivery is a key ingredient in ensuring
customer satisfaction.
The GMD said this in a message to mark the commemoration of the 2020
edition of the Customer Service Week, and took time out to appreciate
the staff who have worked tirelessly towards satisfying their customers,
and urged them not to rest on their oars.
The Customer Service Week, which is celebrated annually all over the
world, recognises the importance of customer service and seeks to show
appreciation to the staff who serve and support customers with the
highest degree of care and professionalism.
The theme for this year’s celebrations is ‘Dream Team’ and embodies the
core values of the bank – the 3Es which stand for Excellence,
Enterprise, and Execution which is achievable when an institution
genuinely cares about the customers.
While emphasising the need for continuous excellent service delivery to
customers, specifically appreciated the staff who have worked tirelessly
to impress customers and urged them not to rest on their oars.
He said, “Now more than ever, we have discovered things that truly
matter, and it has taken the utmost dedication and commitment of all of
us to stay resilient even when it seemed like everything was falling
apart.
“From colleagues who had to show up at work to make sure our services
continued to run, to staff who worked remotely, delivering excellent
service to the best of their ability, it has taken great grit to get us
here today. It is commendable to see the power of people committed to
succeeding.
“As we celebrate this year’s Customer Service Week, I would like to
express my gratitude to you all for the journey so far. Most especially,
I would like us to keep focused on and dedicated to delivering
excellence to our customers who have stayed loyal to the team. They are
the real MVPs that keep us going strong ” Uzoka noted.
United Bank for Africa Plc is a leading Pan-African financial
institution, offering banking services to more than twenty-one million
customers, across over 1,000 business offices and customer touchpoints,
in 20 African countries.
With a presence in the United States of America, the United Kingdom, and
France, UBA is connecting people and businesses across Africa through
retail; commercial and corporate banking; innovative cross-border
payments and remittances; trade finance, and ancillary banking services